We welcome questions about our products, orders and website.

Customer Support

Company: dkosode_com
Website: https://dkosode.com
Email: [email protected]
Telephone: +852 3158 7426

We aim to respond to most enquiries within 24–48 business hours. Response times may be longer during public holidays, promotional events or periods of unusually high enquiry volume.

Business Address

dkosode_com
FLAT H, UNIT NO. 2 ON 3RD FLOOR
EW INTERNATIONAL TOWER
NO. 120 TEXACO ROAD
TSUEN WAN
HONG KONG

Do not send product returns to this address unless our customer support team has expressly instructed you to do so.

The return location may depend on the product and fulfilment facility. Unauthorised returns may be refused or delayed.

Order Enquiries

For faster assistance, include:

  • Your order number.
  • The name used to place the order.
  • The email address used at checkout.
  • A clear description of your question.
  • Relevant photographs if a product is damaged, defective or incorrect.

Do not send complete payment-card details by email.

Returns and Refunds

Before returning a product, contact:

[email protected]

Our customer support team will review your request and provide the applicable return instructions.

Shipping Enquiries

For tracking or delivery questions, provide:

  • Your order number.
  • Your tracking number, if available.
  • The delivery address used for the order.
  • A description of the issue.

Privacy Enquiries

Personal-data access, correction and marketing preference requests should be sent to:

[email protected]

Use the subject line “Personal Data Request” for access or correction requests.

Complaints

To submit a complaint, email [email protected] with:

  • Your order number, if applicable.
  • A clear description of the issue.
  • Supporting photographs or documents.
  • The resolution you are requesting.

We will review the matter and respond as soon as reasonably possible.

Thank you for contacting dkosode_com.