This Privacy Policy explains how dkosode_com collects, uses, stores, discloses and protects personal data when you visit https://dkosode.com, place an order, contact us or use our services.

For the purposes of the Personal Data (Privacy) Ordinance of Hong Kong, dkosode_com is the data user responsible for the personal data described in this policy.

Contact Details

Company: dkosode_com
Email: [email protected]
Telephone: +852 3158 7426
Address: FLAT H, UNIT NO. 2 ON 3RD FLOOR, EW INTERNATIONAL TOWER, NO. 120 TEXACO ROAD, TSUEN WAN, HONG KONG

Personal Data We Collect

Depending on how you interact with our website, we may collect:

Identity and Contact Information

  • Name.
  • Email address.
  • Telephone number.
  • Billing address.
  • Delivery address.
  • Account information.

Order and Transaction Information

  • Products ordered.
  • Order number.
  • Purchase amount.
  • Payment status.
  • Delivery and tracking information.
  • Returns and refunds.
  • Communications relating to an order.

Complete payment-card details are normally collected directly by authorised payment providers and are not stored by dkosode_com.

Device and Website Information

  • Internet Protocol address.
  • Browser type.
  • Device type.
  • Operating system.
  • Referring website.
  • Pages viewed.
  • Website activity.
  • Cookie identifiers.
  • Approximate location derived from technical information.

Communications

We may retain customer-service messages, emails, complaints, reviews and other information you submit.

How We Collect Personal Data

We collect personal data:

  • Directly from you when you place an order, create an account or contact us.
  • Automatically through cookies and similar technologies.
  • From payment, delivery, fraud-prevention and technical service providers.
  • From publicly available sources where permitted by law.

If required information is not provided, we may be unable to process or deliver an order.

How We Use Personal Data

We may use personal data to:

  • Process and confirm orders.
  • Verify and collect payments.
  • Arrange fulfilment and delivery.
  • Provide tracking information.
  • Process returns and refunds.
  • Respond to customer enquiries.
  • Maintain customer accounts.
  • Detect fraud and unauthorised activity.
  • Protect website and payment security.
  • Analyse and improve website performance.
  • Maintain accounting and transaction records.
  • Comply with legal and regulatory requirements.
  • Establish, exercise or defend legal claims.
  • Send marketing communications where proper consent has been obtained.

Direct Marketing

We may use your name and contact details to send information about products, offers and promotions only where the necessary consent or indication of no objection has been obtained.

You may stop receiving marketing communications at any time by:

Unsubscribing from marketing does not prevent essential messages concerning orders, payments, delivery, security or policy updates.

We do not sell personal data to third parties for their independent direct-marketing activities.

Cookies

Our WordPress website may use cookies and similar technologies to:

  • Maintain website security.
  • Remember shopping-cart contents.
  • Keep users signed in.
  • Process checkout functions.
  • Remember preferences.
  • Measure website performance.
  • Analyse visitor activity.
  • Support advertising where permitted.

Where required, non-essential cookies will be used only after consent has been obtained.

Customers may block or delete cookies through their browser settings. Disabling essential cookies may prevent some website functions from working properly.

Disclosure of Personal Data

We may share relevant personal data with service providers that assist with:

  • WordPress website operation.
  • Website hosting and security.
  • Payment processing.
  • Order fulfilment.
  • Warehousing and delivery.
  • Customer support and email services.
  • Fraud prevention.
  • Analytics and advertising.
  • Accounting, legal and professional services.

Service providers are permitted to process personal data only for authorised purposes and must use appropriate safeguards.

Personal data may also be disclosed:

  • When required by law or a competent authority.
  • To prevent fraud, security threats or unlawful conduct.
  • To protect our customers, legal rights or property.
  • In connection with a business sale, merger or restructuring, subject to appropriate safeguards.

International Data Transfers

Some service providers or fulfilment partners may process personal data outside Hong Kong.

Where personal data is transferred outside Hong Kong, we take reasonable steps to protect it through appropriate contractual, technical and organisational safeguards.

Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Complete orders.
  • Provide customer support.
  • Maintain transaction and accounting records.
  • Resolve disputes.
  • Prevent fraud.
  • Meet legal and regulatory requirements.

When personal data is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal data against:

  • Unauthorised access.
  • Accidental loss.
  • Improper use.
  • Unauthorised disclosure.
  • Alteration or destruction.

No online transmission or storage method is completely secure. Customers should protect their passwords and notify us of suspected unauthorised account activity.

Access and Correction Rights

Subject to the Personal Data (Privacy) Ordinance, individuals may request:

  • Confirmation of whether we hold their personal data.
  • Access to personal data held about them.
  • Correction of inaccurate personal data.

Requests should be sent to [email protected] with the subject line “Personal Data Request.”

We may request information to verify your identity and locate the relevant records. A reasonable fee may be charged where permitted by law.

Children’s Privacy

Our website is intended for general adult retail customers and is not directed at children.

If you believe a child has submitted personal data without appropriate authorisation, contact [email protected].

Third-Party Links

Our website may contain links to independent third-party websites. We do not control their privacy practices and recommend reviewing their privacy policies before providing personal data.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The revised version will be published on this page with an updated revision date.

Privacy Enquiries

Privacy enquiries, access requests, correction requests and complaints may be sent to:

Company: dkosode_com
Email: [email protected]
Telephone: +852 3158 7426
Address: FLAT H, UNIT NO. 2 ON 3RD FLOOR, EW INTERNATIONAL TOWER, NO. 120 TEXACO ROAD, TSUEN WAN, HONG KONG

Individuals may also contact the Office of the Privacy Commissioner for Personal Data, Hong Kong, if they believe their personal-data rights have been infringed.