Shipping Policy

This Shipping Policy applies to orders placed through https://dkosode.com.

Free Standard Shipping on All Orders

dkosode_com provides FREE STANDARD SHIPPING ON ALL ORDERS.

There is no minimum purchase requirement.

No standard shipping charge will be added to any order placed through dkosode.com using our standard delivery service.

dkosode_com fully and unconditionally covers the standard shipping cost for every order.

Free standard shipping applies regardless of:

  • Order value
  • Number of products purchased
  • Promotional discounts
  • Coupon usage
  • Sale pricing
  • Customer account status

Customers are not required to meet any minimum order amount, membership requirement, coupon requirement, promotional condition, or other qualification to receive free standard shipping.

Free standard shipping covers the standard transportation charge collected by dkosode_com. It does not include customs duties, import taxes, brokerage fees, or government charges imposed by the destination jurisdiction.

Delivery Time

The estimated total delivery time is:

15–20 business days after order confirmation.

This estimate includes normal order processing and transportation.

Business days exclude Saturdays, Sundays, and public holidays observed at the processing location, transit location, or destination.

Order Processing

Orders are processed after payment has been successfully authorised.

Processing may take longer when:

  • The order is placed during a public holiday or peak sales period
  • Payment or address verification is required
  • A product requires special handling
  • An inventory or fulfilment issue arises

We will contact the customer if additional information is required.

Order Confirmation

An order confirmation will be sent to the email address provided at checkout.

Customers must check that the following information is correct:

  • Customer name
  • Delivery address
  • Email address
  • Telephone number
  • Products and quantities

Contact [email protected] immediately if any information is incorrect.

Tracking

Where tracking is available, tracking information will be emailed after dispatch.

Tracking may require several business days to become active after the carrier receives the parcel.

Orders may be divided into multiple packages. Separate packages may have different tracking numbers and delivery dates.

Delivery Address

Customers must provide a complete and accurate delivery address.

dkosode_com is not responsible for delays or losses caused solely by:

  • An incorrect or incomplete address supplied by the customer
  • Missing building, unit, or access information
  • Failure to accept delivery
  • Failure to collect a parcel within the carrier’s collection period

If a parcel is returned because of incorrect customer-provided information or unsuccessful delivery, reshipping arrangements may be required.

Address changes cannot be guaranteed after processing has started.

Delivery Delays

The 15–20-business-day delivery period is an estimate rather than a guaranteed delivery date.

Delivery may be delayed by:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Transportation disruption
  • Carrier network delays
  • Government restrictions
  • High seasonal order volumes
  • Incorrect delivery information
  • Other circumstances outside our reasonable control

Contact [email protected] if an order is substantially delayed.

We will review the available tracking information and provide reasonable assistance.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination jurisdiction.

Unless checkout expressly states that these charges were collected in advance, the recipient is responsible for paying them.

These charges are not standard shipping fees and are separate from the free standard shipping provided by dkosode_com.

Delivered but Not Received

If tracking shows that a parcel was delivered but it cannot be located:

  1. Confirm the delivery address.
  2. Check around the delivery location and any safe place.
  3. Ask household members, neighbours, or building management.
  4. Contact the carrier.
  5. Email [email protected] if the parcel remains missing.

Please report the issue promptly so that an investigation can be requested where available.

Lost Parcels

A parcel is not considered lost solely because tracking has temporarily stopped updating.

If the carrier confirms that a parcel has been lost, we will review the order and provide an appropriate solution, which may include:

  • Replacement
  • Reshipment
  • Refund
  • Another reasonable resolution

Damaged Parcels

If an order arrives damaged, keep the product, packaging, and delivery label.

Email [email protected] and provide:

  • Your order number
  • A description of the damage
  • Photographs of the packaging
  • Photographs of the delivery label
  • Photographs of the damaged product

We will review the information and provide an appropriate remedy.

Order Changes and Cancellations

Contact [email protected] immediately to request a change or cancellation.

Changes and cancellations cannot be guaranteed after processing or dispatch.

Shipping Cost Responsibility

For clarity:

dkosode_com unconditionally covers the standard shipping cost for all orders placed through dkosode.com.

There is:

  • No minimum order value
  • No minimum product quantity
  • No membership requirement
  • No coupon requirement
  • No promotional requirement
  • No special qualification requirement

Customers will not be charged a standard shipping fee for standard delivery.

Contact

Company: dkosode_com
Email: [email protected]
Telephone: +852 3158 7426
Address: FLAT H, UNIT NO. 2 ON 3RD FLOOR, EW INTERNATIONAL TOWER, NO. 120 TEXACO ROAD, TSUEN WAN, HONG KONG