Terms of Service

These Terms of Service govern access to https://dkosode.com and purchases made from dkosode_com.

By accessing the website, creating an account, placing an order, making a purchase, or otherwise using our services, you agree to these Terms, subject to any rights that cannot legally be excluded under the laws of the Hong Kong Special Administrative Region or other applicable mandatory laws.

If you do not agree to these Terms, you should not use the website.

1. Website Operator

The website is operated by:

Company: dkosode_com
Email: [email protected]
Telephone: +852 3158 7426
Address: FLAT H, UNIT NO. 2 ON 3RD FLOOR, EW INTERNATIONAL TOWER, NO. 120 TEXACO ROAD, TSUEN WAN, HONG KONG

References to “we,” “us,” and “our” mean dkosode_com. References to “you” and “customer” mean a website visitor, account holder, or purchaser.

2. Compliance with Hong Kong Laws

dkosode_com intends to operate dkosode.com and conduct its ecommerce and commercial activities in accordance with the applicable laws and regulations of the Hong Kong Special Administrative Region.

Our website operations, online sales, advertising, product representations, payment processing, electronic transactions, customer communications, personal data handling, shipping, returns, refunds, and related commercial activities may be subject to applicable Hong Kong legal requirements.

Where relevant, our activities are intended to comply with applicable requirements concerning:

  • Contracts and commercial transactions
  • Sale and supply of goods
  • Consumer protection
  • Trade descriptions and advertising
  • Electronic transactions and electronic records
  • Personal data and privacy
  • Intellectual property
  • Payment processing
  • Fraud prevention
  • Ecommerce activities
  • Other applicable commercial and regulatory requirements

Relevant Hong Kong legislation may include, where applicable:

  • Trade Descriptions Ordinance (Cap. 362)
  • Sale of Goods Ordinance (Cap. 26)
  • Electronic Transactions Ordinance (Cap. 553)
  • Personal Data (Privacy) Ordinance (Cap. 486)
  • Control of Exemption Clauses Ordinance (Cap. 71)

The application of any particular law depends on the nature and circumstances of the relevant transaction, product, service, or activity.

Nothing in these Terms authorizes, encourages, or permits any conduct that would violate applicable Hong Kong law.

If any provision of these Terms conflicts with a mandatory requirement of applicable Hong Kong law, the applicable mandatory legal requirement will prevail to the extent of that conflict.

3. Eligibility

You must have the legal capacity to enter into a binding contract to place an order.

If you use the website on behalf of an organisation, you confirm that you have authority to bind that organisation.

You are responsible for:

  • Providing accurate information
  • Keeping your account information current
  • Protecting your account credentials
  • Preventing unauthorized access to your account

4. Product Information

We make reasonable efforts to display accurate:

  • Product descriptions
  • Prices
  • Photographs
  • Specifications
  • Measurements
  • Materials
  • Availability
  • Other material product information

Colours and appearance may vary slightly because of:

  • Screen settings
  • Lighting
  • Photography
  • Manufacturing differences
  • Product batches
  • Manual measurements
  • Packaging changes
  • Product updates

Nothing in this section restricts any rights relating to products that are defective, incorrectly supplied, unsafe, materially misdescribed, or otherwise non-compliant with applicable Hong Kong law.

5. Consumer Protection and Product Representations

dkosode_com aims to conduct its ecommerce activities fairly and transparently.

We make reasonable efforts to provide customers with clear and accurate information concerning:

  • Product identity
  • Product characteristics
  • Prices
  • Promotions
  • Shipping arrangements
  • Delivery estimates
  • Returns
  • Refunds
  • Material transaction conditions

We do not intend to make false, misleading, or deceptive representations concerning products or services.

Nothing in these Terms is intended to waive, restrict, or eliminate any mandatory consumer right or remedy that cannot legally be excluded under applicable Hong Kong law.

6. Prices and Taxes

Prices are displayed in the currency shown on the website and checkout page.

The final order total, including any applicable charge collected by us, will be shown before the order is submitted.

Prices may change without notice, but changes will not affect an order already accepted by us.

If an obvious pricing, system, or technical error affects an order before fulfillment, we may contact the customer and offer appropriate options, including:

  • Confirming the corrected order
  • Modifying the order
  • Cancelling the affected order
  • Receiving a refund where appropriate

Any action taken will remain subject to applicable Hong Kong law.

7. Orders

Placing an order constitutes an offer to purchase the selected products.

An automated acknowledgement confirms that we received the order but does not necessarily constitute acceptance.

An order will generally be treated as accepted when we confirm the order or dispatch the products.

We may decline, suspend, or cancel an order for legitimate reasons, including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraud
  • Unauthorized payment activity
  • Delivery restrictions
  • Breach of these Terms
  • Security concerns
  • Legal or regulatory requirements

If payment has already been collected for a cancelled order, it will normally be refunded to the original payment method.

8. Payments

Customers must use a payment method available at checkout and confirm that they are authorized to use it.

Payments may be processed by independent payment providers.

Their own:

  • Terms
  • Privacy policies
  • Security procedures
  • Payment processing requirements

may also apply.

Customers must not knowingly use stolen, fraudulent, or unauthorized payment information.

9. Shipping

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase requirement.

dkosode_com fully covers the standard shipping cost for all orders using our standard delivery service.

The estimated total delivery time is:

15–20 business days after order confirmation.

Delivery dates are estimates and may be affected by:

  • Customs procedures
  • Severe weather
  • Public holidays
  • Transportation disruption
  • Carrier delays
  • Government restrictions
  • Incorrect delivery information
  • Other circumstances outside our reasonable control

Please refer to our Shipping Policy for further information.

Nothing in this section excludes any obligation that cannot lawfully be excluded under applicable Hong Kong law.

10. Risk and Ownership

Subject to applicable law, risk of loss or damage generally passes to the customer when the order is delivered to the customer or an authorized recipient.

Ownership generally passes after:

  • Full payment has been received
  • Delivery has taken place

Nothing in this section limits mandatory rights or remedies available under applicable Hong Kong law.

11. Returns and Refunds

Returns, cancellations, exchanges, damaged products, incorrect products, and refunds are governed by our Return and Refund Policy.

That policy forms part of these Terms.

Nothing in our policies excludes, restricts, or waives any mandatory consumer right or remedy available under applicable Hong Kong law.

12. Promotions

Promotional codes must be used according to the conditions stated with the relevant promotion.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash
  • Only one code may be used per order
  • Codes cannot be applied retrospectively
  • Promotions may be subject to expiry dates
  • Product exclusions may apply

We may refuse or cancel promotions used fraudulently or contrary to their stated conditions.

Promotional activities remain subject to applicable Hong Kong laws concerning advertising, trade descriptions, and consumer protection.

13. Acceptable Use

You must not:

  • Use the website unlawfully or fraudulently
  • Attempt unauthorized access
  • Introduce viruses or malicious code
  • Interfere with website operation or security
  • Use unauthorized automated systems to extract website data
  • Impersonate another person
  • Submit false or misleading information
  • Infringe intellectual property or privacy rights
  • Misuse payment, refund, or chargeback procedures
  • Violate applicable Hong Kong law

We may restrict or terminate access where these requirements are violated.

14. Intellectual Property

Website content, including:

  • Text
  • Graphics
  • Photographs
  • Logos
  • Layouts
  • Videos
  • Software
  • Databases
  • Other original materials

is owned by or licensed to dkosode_com and may be protected by applicable intellectual property laws.

The website may be used for personal, non-commercial shopping purposes.

Protected content must not be reproduced, modified, distributed, republished, sold, or commercially exploited without written permission, except where permitted by law.

15. Customer Content

If you submit a review, photograph, comment, or other content, you confirm that it:

  • Is accurate and not misleading
  • Does not violate another person’s rights
  • Is not unlawful, abusive, defamatory, or harmful
  • May lawfully be submitted by you

You grant dkosode_com a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for website operation and promotion, subject to applicable privacy and intellectual property laws.

Nothing in this section authorizes the use of personal data in a manner inconsistent with applicable Hong Kong privacy requirements.

16. Personal Data and Privacy

dkosode_com handles personal data in accordance with our Privacy Policy and applicable Hong Kong privacy and personal data requirements.

Where applicable, our handling of personal data is intended to comply with the Personal Data (Privacy) Ordinance (Cap. 486).

Personal data may be used for purposes including:

  • Order processing
  • Payment processing
  • Shipping
  • Customer service
  • Returns and refunds
  • Fraud prevention
  • Website security
  • Record keeping
  • Legal and regulatory compliance

Customers should review our Privacy Policy for further information regarding the collection, use, disclosure, retention, and protection of personal data.

17. Electronic Transactions

Orders, confirmations, receipts, notices, customer communications, and other records may be created, transmitted, or stored electronically.

Where applicable, our electronic commercial activities are intended to operate consistently with applicable Hong Kong legal requirements concerning electronic transactions and electronic records.

Customers are responsible for ensuring that information submitted electronically is complete and accurate.

18. Third-Party Services

Our website may use or link to independent:

  • Payment providers
  • Delivery providers
  • Logistics providers
  • Analytics services
  • Hosting providers
  • Social-media services
  • Marketing platforms
  • Other external services

We do not control independent third-party websites or services.

Their own terms, privacy policies, and security practices may apply.

We are not responsible for independent third-party acts or omissions except to the extent that such responsibility cannot legally be excluded.

19. Website Availability

We aim to maintain a secure and available website but cannot guarantee uninterrupted or error-free operation.

We may suspend or modify website functions for:

  • Maintenance
  • Security
  • Technical reasons
  • Legal requirements
  • Regulatory requirements
  • Operational reasons

Nothing in this section excludes obligations that cannot legally be excluded under applicable Hong Kong law.

20. Liability

Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded or limited.

To the extent permitted by applicable Hong Kong law, dkosode_com is not responsible for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.

Any exclusion or limitation of liability applies only to the extent permitted by law.

21. Events Outside Our Control

We are not responsible for delays or failures caused solely by circumstances outside our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Transportation disruption
  • Customs delays
  • Government action
  • Labour disputes
  • Power failures
  • Telecommunications outages
  • Other comparable external events

We will make reasonable efforts to reduce the effect of such circumstances where practical.

Nothing in this section excludes any obligation that cannot legally be excluded under applicable Hong Kong law.

22. No Waiver of Statutory Rights

Nothing in these Terms is intended to waive, restrict, or remove any statutory right or legal remedy that cannot lawfully be waived under Hong Kong law.

If applicable Hong Kong law provides customers with greater mandatory rights than those stated in these Terms, those mandatory rights will prevail.

23. Severability

If any part of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

24. Changes to These Terms

We may update these Terms to reflect changes in:

  • Our services
  • Business operations
  • Website functionality
  • Hong Kong legal requirements
  • Regulatory requirements
  • Security practices

The revised version applies from the date it is published.

Changes will not retrospectively alter an order already accepted unless required by law or agreed with the customer.

All updates remain subject to applicable Hong Kong law.

25. Governing Law

These Terms of Service, the operation of dkosode.com, and transactions conducted through the website are governed by the laws of the Hong Kong Special Administrative Region.

The validity, interpretation, performance, and enforcement of these Terms will be determined in accordance with applicable Hong Kong law.

Nothing in this governing law provision removes or limits any mandatory consumer, contractual, privacy, or statutory rights that cannot legally be excluded.

26. Dispute Resolution

If a dispute arises concerning:

  • An order
  • A payment
  • A product
  • Shipping
  • A return
  • A refund
  • Personal data
  • Website use
  • A service
  • These Terms

the parties are encouraged to first attempt to resolve the matter through good-faith communication and negotiation.

Customers are encouraged to contact:

[email protected]

before starting formal proceedings so that we may attempt to resolve the issue.

If the dispute cannot be resolved through negotiation, either party may pursue remedies available under applicable Hong Kong law.

The courts of the Hong Kong Special Administrative Region shall have non-exclusive jurisdiction, subject to any mandatory consumer protection or jurisdictional rules that cannot legally be excluded.

27. Contact

Questions concerning these Terms may be sent to:

Company: dkosode_com
Email: [email protected]
Telephone: +852 3158 7426
Address: FLAT H, UNIT NO. 2 ON 3RD FLOOR, EW INTERNATIONAL TOWER, NO. 120 TEXACO ROAD, TSUEN WAN, HONG KONG