This Return and Refund Policy applies to purchases made from dkosode_com through https://dkosode.com.

14-Day Return Period

Customers may request a return within 14 calendar days after receiving an order.

To request a return, email [email protected] before the 14-day period expires and provide:

  • Your order number.
  • The email address used to place the order.
  • The product you wish to return.
  • The reason for the return.
  • Photographs if the product is damaged, defective or incorrect.

Returns must be authorised before being sent. After receiving approval, the customer must dispatch the return within seven calendar days according to the instructions provided by our customer support team.

Do not send returns to our business address unless our customer support team specifically instructs you to do so. The appropriate return location may depend on the product and fulfilment facility.

Return Eligibility

To qualify for a change-of-mind return, the product must:

  • Be unused, unworn and unwashed.
  • Be in its original condition.
  • Include all original tags, accessories and manuals.
  • Be returned in its original packaging where reasonably possible.
  • Include valid proof of purchase.

Products showing signs of use beyond what is reasonably necessary to inspect them may not qualify for a full refund.

Non-Returnable Products

Unless defective, damaged, incorrectly supplied or otherwise protected by law, the following products cannot be returned:

  • Personalised, customised or made-to-order products.
  • Perishable products.
  • Gift cards.
  • Downloadable or digital products.
  • Products sealed for health or hygiene reasons after the seal has been removed.
  • Underwear, intimate apparel or swimwear after the hygiene seal has been removed.
  • Products damaged through misuse, neglect, improper care or ordinary wear.
  • Products clearly identified as final sale before purchase.

Discounted or final-sale products remain covered by applicable rights if they are defective, materially misdescribed or incorrectly supplied.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective or different from what you ordered, contact [email protected] as soon as reasonably possible.

Please provide:

  • Your order number.
  • A description of the problem.
  • Photographs of the product.
  • Photographs of the packaging and delivery label where relevant.

After reviewing the claim, dkosode_com may provide an appropriate remedy, including a replacement, repair, full refund or partial refund.

When the return is required because of our error or a confirmed product defect, dkosode_com will cover or reimburse reasonable return shipping costs according to the instructions provided.

Change-of-Mind Return Costs

Customers are responsible for return shipping costs when returning a product because of a change of mind, incorrect size selection or other reason not caused by a product defect or fulfilment error.

We recommend using a tracked shipping service. dkosode_com is not responsible for return parcels lost before reaching the designated return facility.

Refund Process

After a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within 5–10 business days after completing the inspection.

Banks, card issuers and payment providers may require additional time to credit the refund to your account.

Optional expedited delivery charges are non-refundable unless required by law or the order was defective, incorrect or not delivered as agreed.

Exchanges

Exchanges are subject to product availability.

If an exchange cannot be completed, we may issue a refund and ask the customer to place a new order.

Order Cancellations

To request an order cancellation, contact [email protected] immediately.

We will attempt to cancel orders that have not entered processing or been dispatched. Once an order has been processed or shipped, it must be handled under the return procedure.

Late or Missing Refunds

If an approved refund has not appeared:

  1. Check the original payment account.
  2. Contact your bank or payment provider.
  3. Allow for the provider’s normal processing time.
  4. Contact [email protected] if the refund remains missing.

Consumer Rights

This policy provides a voluntary 14-day change-of-mind return arrangement. It does not exclude, restrict or replace mandatory consumer rights or remedies available under Hong Kong law.

Contact

Company: dkosode_com
Email: [email protected]
Telephone: +852 3158 7426
Address: FLAT H, UNIT NO. 2 ON 3RD FLOOR, EW INTERNATIONAL TOWER, NO. 120 TEXACO ROAD, TSUEN WAN, HONG KONG