{"id":17583,"date":"2026-09-22T17:07:36","date_gmt":"2026-09-22T09:07:36","guid":{"rendered":"https:\/\/dkosode.com\/?page_id=17583"},"modified":"2026-09-22T17:07:37","modified_gmt":"2026-09-22T09:07:37","slug":"contact-information","status":"publish","type":"page","link":"https:\/\/dkosode.com\/index.php\/contact-information\/","title":{"rendered":"Contact Information"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We welcome questions about our products, orders and website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Company:<\/strong> dkosode_com<br><strong>Website:<\/strong> <a href=\"https:\/\/dkosode.com\">https:\/\/dkosode.com<\/a><br><strong>Email:<\/strong> <a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><br><strong>Telephone:<\/strong> +852 3158 7426<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to most enquiries within 24\u201348 business hours. Response times may be longer during public holidays, promotional events or periods of unusually high enquiry volume.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Business Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">dkosode_com<br>FLAT H, UNIT NO. 2 ON 3RD FLOOR<br>EW INTERNATIONAL TOWER<br>NO. 120 TEXACO ROAD<br>TSUEN WAN<br>HONG KONG<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not send product returns to this address unless our customer support team has expressly instructed you to do so.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The return location may depend on the product and fulfilment facility. Unauthorised returns may be refused or delayed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For faster assistance, include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>The name used to place the order.<\/li>\n\n\n\n<li>The email address used at checkout.<\/li>\n\n\n\n<li>A clear description of your question.<\/li>\n\n\n\n<li>Relevant photographs if a product is damaged, defective or incorrect.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do not send complete payment-card details by email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns and Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning a product, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our customer support team will review your request and provide the applicable return instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For tracking or delivery questions, provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>Your tracking number, if available.<\/li>\n\n\n\n<li>The delivery address used for the order.<\/li>\n\n\n\n<li>A description of the issue.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Privacy Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal-data access, correction and marketing preference requests should be sent to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the subject line \u201cPersonal Data Request\u201d for access or correction requests.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To submit a complaint, email <a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number, if applicable.<\/li>\n\n\n\n<li>A clear description of the issue.<\/li>\n\n\n\n<li>Supporting photographs or documents.<\/li>\n\n\n\n<li>The resolution you are requesting.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the matter and respond as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for contacting dkosode_com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We welcome questions about our products, orders and website. Customer Support Company: dkosode_comWebsite: https:\/\/dkosode.comEmail: info@dkosode.comTelephone: +852 3158 7426 We aim<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17583","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages\/17583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/comments?post=17583"}],"version-history":[{"count":1,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages\/17583\/revisions"}],"predecessor-version":[{"id":17887,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages\/17583\/revisions\/17887"}],"wp:attachment":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/media?parent=17583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}