{"id":17580,"date":"2026-09-22T17:07:05","date_gmt":"2026-09-22T09:07:05","guid":{"rendered":"https:\/\/dkosode.com\/?page_id=17580"},"modified":"2026-10-05T14:52:05","modified_gmt":"2026-10-05T06:52:05","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/dkosode.com\/index.php\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Shipping Policy<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping Policy applies to orders placed through <strong><a href=\"https:\/\/dkosode.com\/\">https:\/\/dkosode.com<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Free Standard Shipping on All Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>dkosode_com provides FREE STANDARD SHIPPING ON ALL ORDERS.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is <strong>no minimum purchase requirement<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No standard shipping charge will be added to any order placed through dkosode.com using our standard delivery service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>dkosode_com fully and unconditionally covers the standard shipping cost for every order.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Free standard shipping applies regardless of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order value<\/li>\n\n\n\n<li>Number of products purchased<\/li>\n\n\n\n<li>Promotional discounts<\/li>\n\n\n\n<li>Coupon usage<\/li>\n\n\n\n<li>Sale pricing<\/li>\n\n\n\n<li>Customer account status<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are not required to meet any minimum order amount, membership requirement, coupon requirement, promotional condition, or other qualification to receive free standard shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Free standard shipping covers the standard transportation charge collected by dkosode_com. It does not include customs duties, import taxes, brokerage fees, or government charges imposed by the destination jurisdiction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The estimated total delivery time is:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15\u201320 business days after order confirmation.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This estimate includes normal order processing and transportation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business days exclude Saturdays, Sundays, and public holidays observed at the processing location, transit location, or destination.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are processed after payment has been successfully authorised.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processing may take longer when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The order is placed during a public holiday or peak sales period<\/li>\n\n\n\n<li>Payment or address verification is required<\/li>\n\n\n\n<li>A product requires special handling<\/li>\n\n\n\n<li>An inventory or fulfilment issue arises<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will contact the customer if additional information is required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Confirmation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An order confirmation will be sent to the email address provided at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must check that the following information is correct:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer name<\/li>\n\n\n\n<li>Delivery address<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Telephone number<\/li>\n\n\n\n<li>Products and quantities<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contact <strong><a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><\/strong> immediately if any information is incorrect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tracking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where tracking is available, tracking information will be emailed after dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking may require several business days to become active after the carrier receives the parcel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be divided into multiple packages. Separate packages may have different tracking numbers and delivery dates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must provide a complete and accurate delivery address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">dkosode_com is not responsible for delays or losses caused solely by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An incorrect or incomplete address supplied by the customer<\/li>\n\n\n\n<li>Missing building, unit, or access information<\/li>\n\n\n\n<li>Failure to accept delivery<\/li>\n\n\n\n<li>Failure to collect a parcel within the carrier\u2019s collection period<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a parcel is returned because of incorrect customer-provided information or unsuccessful delivery, reshipping arrangements may be required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Address changes cannot be guaranteed after processing has started.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Delays<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>15\u201320-business-day<\/strong> delivery period is an estimate rather than a guaranteed delivery date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery may be delayed by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs inspections<\/li>\n\n\n\n<li>Severe weather<\/li>\n\n\n\n<li>Public holidays<\/li>\n\n\n\n<li>Transportation disruption<\/li>\n\n\n\n<li>Carrier network delays<\/li>\n\n\n\n<li>Government restrictions<\/li>\n\n\n\n<li>High seasonal order volumes<\/li>\n\n\n\n<li>Incorrect delivery information<\/li>\n\n\n\n<li>Other circumstances outside our reasonable control<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contact <strong><a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><\/strong> if an order is substantially delayed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the available tracking information and provide reasonable assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customs and Import Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination jurisdiction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless checkout expressly states that these charges were collected in advance, the recipient is responsible for paying them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These charges are <strong>not standard shipping fees<\/strong> and are separate from the free standard shipping provided by dkosode_com.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivered but Not Received<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If tracking shows that a parcel was delivered but it cannot be located:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Confirm the delivery address.<\/li>\n\n\n\n<li>Check around the delivery location and any safe place.<\/li>\n\n\n\n<li>Ask household members, neighbours, or building management.<\/li>\n\n\n\n<li>Contact the carrier.<\/li>\n\n\n\n<li>Email <strong><a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><\/strong> if the parcel remains missing.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please report the issue promptly so that an investigation can be requested where available.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lost Parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A parcel is not considered lost solely because tracking has temporarily stopped updating.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the carrier confirms that a parcel has been lost, we will review the order and provide an appropriate solution, which may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Reshipment<\/li>\n\n\n\n<li>Refund<\/li>\n\n\n\n<li>Another reasonable resolution<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged Parcels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If an order arrives damaged, keep the product, packaging, and delivery label.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email <strong><a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><\/strong> and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the damage<\/li>\n\n\n\n<li>Photographs of the packaging<\/li>\n\n\n\n<li>Photographs of the delivery label<\/li>\n\n\n\n<li>Photographs of the damaged product<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the information and provide an appropriate remedy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Changes and Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact <strong><a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><\/strong> immediately to request a change or cancellation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changes and cancellations cannot be guaranteed after processing or dispatch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Cost Responsibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For clarity:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>dkosode_com unconditionally covers the standard shipping cost for all orders placed through dkosode.com.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No minimum order value<\/li>\n\n\n\n<li>No minimum product quantity<\/li>\n\n\n\n<li>No membership requirement<\/li>\n\n\n\n<li>No coupon requirement<\/li>\n\n\n\n<li>No promotional requirement<\/li>\n\n\n\n<li>No special qualification requirement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers will <strong>not be charged a standard shipping fee<\/strong> for standard delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Company:<\/strong> dkosode_com<br><strong>Email:<\/strong> <a href=\"mailto:info@dkosode.com\">info@dkosode.com<\/a><br><strong>Telephone:<\/strong> +852 3158 7426<br><strong>Address:<\/strong> FLAT H, UNIT NO. 2 ON 3RD FLOOR, EW INTERNATIONAL TOWER, NO. 120 TEXACO ROAD, TSUEN WAN, HONG KONG<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy This Shipping Policy applies to orders placed through https:\/\/dkosode.com. Free Standard Shipping on All Orders dkosode_com provides FREE<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17580","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages\/17580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/comments?post=17580"}],"version-history":[{"count":2,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages\/17580\/revisions"}],"predecessor-version":[{"id":18393,"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/pages\/17580\/revisions\/18393"}],"wp:attachment":[{"href":"https:\/\/dkosode.com\/index.php\/wp-json\/wp\/v2\/media?parent=17580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}